Pamela Paterson, CBAP, PMP is an international best-selling author and a senior IT business analyst consultant based in Canada. She has provided services to +50 organizations including Red Cross, KPMG, PwC, Hewlett-Packard, and the federal government, and has presented at +200 events. Pamela has written six books, two of them international best-sellers, including Creating Requirements for Software Projects: A Business Analyst’s Guide to Requirements Management and Get the Job: Optimize Your Resume for the Online Job Search. Pamela also taught project management at a Toronto college. Her complete bio is provided on www.pamelapaterson.com.